Plant replacement and maintenance policy.

Plant Replacement & Maintenance Policy

Plants are living products and their condition depends on watering, sunlight, drainage, soil, pests, heat, air-conditioning, handling and ongoing care after delivery or installation.

RimbaScape should inspect plants before delivery and provide reasonable care guidance. Customers should report visible issues as soon as possible with clear photos, preferably within 24 to 48 hours after delivery or installation.

For plants purchased without a maintenance plan, customers handle ongoing care after handover. Contact us with photos if the wrong plant was supplied or a plant was damaged during delivery or installation so our team can assess and resolve the issue.

Our agreed monthly plant maintenance service includes watering, pruning, leaf cleaning, fertilising and plant health checks.

Visit frequency is tailored to the plant types, care requirements and your budget. We confirm the schedule with you in the maintenance quotation.

Our RimbaScape team handles watering, including the watering needed between regular maintenance visits. We agree the watering schedule for your plants and site with you.

Repotting, pest treatment and plant replacement are included in the agreed maintenance service without additional charges. Additional charges apply only when the cause is outside RimbaScape's responsibility; we explain the cause and confirm any charge with you before proceeding.

Plant rental agreements

Rental plants remain the property of Rimba Scape Solutions. Decorative pots and planters are purchased separately and remain the property of the customer. When the rental ends, we collect our rented plants; you keep your purchased planters unless otherwise agreed.

Scheduled plant maintenance is included in monthly rental. Typically 1–2 scheduled maintenance visits per month, depending on the site and service plan.

Normal replacement covers natural plant decline, site suitability and normal pest or disease problems despite proper care. Normal plant replacement is included. Replacement due to misuse, physical damage, unauthorized relocation, theft or conditions outside our control may be chargeable.

Potentially chargeable causes include customer negligence or excessive watering, pets, chemical exposure, construction or renovation, unauthorized relocation, vandalism, missing plants, customer-caused extreme heat, air-conditioning shutdown or a major environmental change. We assess the cause and confirm any additional charge before proceeding.

Minimum monthly rental commitment: RM300. Minimum rental period: 6 months. A refundable security deposit equivalent to one month's rental may be required; the agreed contract confirms deposit and refund terms. Delivery and installation are quoted separately based on location, quantity and installation requirements.

Final warranty periods and replacement terms should be written into each quotation or maintenance agreement.